TRACKING ORDERS

You can track your order by logging in to your houseofhashe.com account.

RETURNS AND EXCHANGE POLICY

In a continuous effort to provide the best service, Hâshè offers store credit upon return of a purchased item on this website provided you get in touch within 14 working days from receipt of the item via email on info@houseofhashe.com where we will explain the return procedure to you. Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging with the Hâshè design tag attached and shipped back to us at your own expense. We recommend that the return shipment is sent back to us using a Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them.

Upon return of your order, you will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid.
Store credit expires in 6 months from the day of purchase.

In the unlikely event of damage of your item, please contact us providing photographic evidence so we can assess the fault. Please note that all items are subject to wear and tear and we are unable to offer replacements or exchanges for a fresh piece unless the item is labelled as faulty by our customer service team at the time of receipt given that we are notified of this occurrence within 14 days.

SHIPPING INFORMATION

Please note that the shipping time is subject to customs.

Hâshè is not responsible for any taxes or duties. Customers may be subject to taxes or duties upon arrival of their package depending on the value of their shipment and the laws of the destination country.

Kindly note that made to order and customized items may take longer than the shipping time listed below.

DESTINATION

SHIPPING TIME

UAE

NEXT DAY DELIVERY

GCC

3­-4 DAY DELIVERY

IRAN

4-­5 DAY DELIVERY

ASIA

4-5 DAY DELIVERY

EUROPE

3­-4 DAY DELIVERY

CANADA

4-­5 DAY DELIVERY

USA

4­-5 DAY DELIVERY

*All days are working day.

*If your country is not listed above and you would like to inquire about the shipping time, feel free to email us at i​nfo@houseofhashe.com

ORDERS AND PAYMENT

Hâshè’s liability to you in connection with any order will not exceed the total price charged for the relevant items.
We take all reasonable care to make our Site secure.
You can pay by any American Express, Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, and JCB Cards. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. Payment will be debited and cleared from your account upon checkout by LVK Capital Ltd.

We accept payments in AED, USD, EUR & GBP.
If you have an order query, please e­mail us on info@houseofhashe.com and we will do our very best to accommodate your requests.

PRIVACY POLICY

Your Privacy and the Security of Your Personal Information is Very Important to Hâshé, we value our website customers and visitors and respect your concerns about the privacy of your personal information and data security. Our Privacy Policy is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy applies to our Website and to our fashion marketing and sales activities. By using our Website you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Website. Your use of our Website constitutes your agreement to its terms and conditions.

Our Privacy Policy will change over time as we continue to develop our Website and take advantage of technologies to improve the services we provide. Because we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Website, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Website will constitute your acceptance of any changes or revisions to our Privacy Policy.

This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

  • What information H​âshé​gathers from users of our Website.
  • How the personal information that you share with us and that we learn about you because of
  • our relationship.
  • How H​âshé ​uses cookies and IP Addresses.
  • What personal information, if any, H​âshé​may share about you with others and the conditions
  • that protect your information if it must be shared.
  • What kind of security measures H​âshé​takes to protect your information from loss or
  • disclosure and how H​âshé will in form you in the event of a security breach.
  • The circumstances under which you can access your personal information you have shared
  • with H​âshé​and have that information corrected, restrict H​âshé’s​use of that information, and
  • even have it removed from our records.
  • Other things you should know about privacy and H​âshé.​

The Type of Information our Website and Stores Collect About You

Hâshé collects information that you provide to us or that we learn about you from your use of our Website. We receive and store information you enter on our Website or give to us in any other way. For example, you may provide information to us when you register with our Website, sign­in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with Hâshé’s customer service.

As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We also automatically receive and store certain types of information whenever you visit our Website. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.

How Hâshé Uses Information About You

We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of Hâshé where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.

We may share your personal information with third parties or affiliates of Hâshé with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.
We try to provide you with the information you need to make informed reasonable choices with respect to how our Website uses or shares your information.

Our Security Practices

Our internal data security policies restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for Hâshé’s business purposes only. Our employees are bound by Hâshé’s policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to our Website, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Hâshé cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Website.

What are Cookies and how does our Website Use Them?

We may use cookies to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers’ preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Links to Third Party Sites and Website Containing our Website Branding

Our Website may contain links to third party sites. Please be aware, however, that Hâshé is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by Hâshé.

Contact Preferences and Accessing Your Personal Information

You have choices when it comes to how Hâshé uses your personal information. When you register online with our Website or sign­up in our stores, you can choose not to receive information about merchandise, services and special promotional offers from us by direct mail and/or email. If you elect not to receive such product marketing information by direct mail or email, Hâshé may continue to contact you as necessary to service your account and process your transactions. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for Account Information on the Website.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Website to correct or update your account information online, or you may contact Customer Service

Like almost every website, our Website may be accessed by an international audience. If you are a non­U.A.E visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In

addition, such data may be stored on our servers located in the United States of America,​which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.

Mergers, Acquisitions and Bankruptcy

If Hâshé should ever file for bankruptcy or merge with another company, or if Hâshé should decide to buy another business, or sell or reorganize part or all of Hâshé’s business, Hâshé may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Hâshé’s practice to obtain appropriate protections for information disclosed in these types of transactions. Hâshé cannot, however, guarantee that Hâshé’s Privacy Policy will remain unchanged if Hâshé is sold or merges with another company.

Our Website are Not for Use by Children

Children are not eligible to use our Website. We ask that minors (under the age of 18) only use our Website in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to Hâshé. If a child under 13 submits information through any part of our Website, and Hâshé becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties.

What else should I know about my privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.

INTELLECTUAL PROPERTY RIGHTS

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Hâshé or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of H​âshé as the case may be.

Hâshé shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. H​âshé shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by H​âshé shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

TERMS & CONDITIONS

Welcome to Giordano Fashions L.LC. Our website. s​hop.giordano­me.com​shop.giordano­me provides users with access to various on­line resources, including online shopping of its products. The use of the services is subject at all times to the following General Terms and Conditions (“GTCs”). Giordano Fashions LLC reserves the right to revise the GTCs from time to time. Please read them carefully. Please note that the language governing the legal interpretation of the GTCs is English. In the event of a conflict between the English and the Arabic versions of the GTCs, the English version will prevail.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

By using the Services, you acknowledge and agree that the Services provided are on an “as is” and “as available” basis. Ava Hashemi Fashion LLC makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. Ava Hashemi Fashion LLC does not warrant that this site, its servers, or emails sent from Ava Hashemi Fashion LLC are free of viruses or other harmful components. Ava Hashemi Fashion LLC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

PRIVACY

You acknowledge that you are bound by the terms of the Privacy Policy. Ava Hashemi Fashion LLC agrees that information obtained from the website will be kept confidential and will not be used for any other purpose than to what it is intended for except when it is requested by the relevant competent authorities. Please see our Privacy Policy.

COMMUNICATIONS WITH US VIA THIS SITE

When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement.

SITE ACCESS

Ava Hashemi Fashion LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Ava Hashemi Fashion LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of this site

or its contents; any downloading or copying of account information for the benefit of another business entity; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Ava Hashemi Fashion LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Ava Hashemi Fashion LLC without express written consent. You may not use any meta tags or any other “hidden text” utilizing Ava Hashemi Fashion LLC name or trademarks without the express written consent of Ava Hashemi Fashion LLC. Any unauthorized use terminates the permission or license granted by Ava Hashemi Fashion LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of shop.giordano­me.com so long as the link does not portray Ava Hashemi Fashion LLC or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Ava Hashemi Fashion LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

CONTACT US AT OUR ADDRESS

Hâshé+​971­4 3212120Office 05, Sunset Mall, Jumeirah 3, Dubai, U.A.E, P.O.Box: 215009, Dubai
YOUR DETAILS WITH US

If you use this site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. Ava Hashemi Fashion LLC does not sell its services to minors. Ava Hashemi Fashion LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel services in their sole discretion.

CONTENT

You may upload, email or otherwise transmit reviews, comments and other content (“Content”) so long as the Content is not illegal, obscene, threatening, defamatory, tortuous, harmful to minors, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address or false contact details, impersonate any person or entity, collect or store personal data about other users, “stalk” or otherwise harass another, violate any applicable laws regarding the transmission of technical data exported from the country in which you reside, violate the Applicable Law or otherwise mislead as to the origin of the Content. Ava Hashemi Fashion LLC reserves the right to remove or edit such Content, but is not obligated to review posted Content. Ava Hashemi Fashion LLC takes no responsibility and assumes no liability for any Content posted by you or any third party. In order to report violations to Ava Hashemi Fashion LLC please contact at the following address.

Ava Hashemi Fashion LLC, PO Box 21254, Dubai, United Arab Emirates Tel: +971 4 4097000 Fax: +971 4 3476222
If you do post Content or submit material, and unless we indicate otherwise, you grant Ava Hashemi Fashion LLC a nonexclusive, royalty­free, perpetual, irrevocable, and fully sub­licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content throughout the world in any media. You grant Ava Hashemi Fashion LLC and its sub­licensees the right to use the name that you submit in connection with such Content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the Content that you post; that the Content is accurate; that use of the Content you supply does not violate the GTCs and will not cause injury to any person or entity; and that you will indemnify Ava Hashemi Fashion LLC for all claims resulting from Content you supply.

APPLICABLE LAW

By using the Services, you agree that the laws of the United Arab Emirates will govern the GTCs and any dispute of any sort that might arise between you and Ava Hashemi Fashion LLC.

DISPUTES

Any dispute related to the GTCs in any manner whatsoever shall be referred to arbitration in accordance with the rules of the London Court of International Arbitration, which are deemed to be incorporated by reference into this provision. For the purposes of any arbitration proceedings commenced pursuant to this provision: (a) the number of arbitrators shall be three; (b) the place at which the arbitration takes place shall be in Dubai, UAE; and the language to be used in the arbitral proceedings shall be English. You hereby agree that:

You will submit to the non­exclusive jurisdiction of the courts of Dubai for the purposes of ratifying any award made pursuant to arbitration proceedings;
You will not challenge any arbitral award made pursuant to arbitration proceedings; and
You will not object to or challenge any application to enforce any arbitral award made pursuant to arbitration proceedings and will submit to the jurisdiction of that court for the purposes of those enforcement proceedings.

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